Terms and Conditions
Terms and Conditions of sale
Order Placement & Minimums
Shipping is free with the minimum order of 2 toners and 4 inkjets. Orders may be placed by calling us at 302-396-9004 or by email at sales @theinksupplies.com. Payment Terms (on approved credit) are Net 30 days. We also accept Visa, MasterCard, Discover and American Express with no surcharge. For the 48 states we offer FREE UPS-Ground shipping for all orders with the minimum order of 2 toners and 4 inkjets Orders (Less than 2 toners and 4 inkjets our shipping flat rate is only $7.90).All orders are subject to acceptance and confirmation by The Ink Supplies Corp.
Shortages & Damaged Shipments
All shortages and damages from UPS or other freight carriers must be reported to The Ink Supplies Corp within 48 hours of delivery. All trucking company freight shortages or damages must be filed at the receiving site with the trucking carrier. If you receive product that has been obviously damaged in transit, please refuse the delivery. If you notice a shortage or damage after the carrier has left your premise, you must file a claim with the carrier according to their policies.
Our remanufactured and compatible cartridges for copiers, printers, and fax machines are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, The Ink Supplies Corp compatible parts and supplies fail to perform according to the aforementioned, The Ink Supplies Corp will replace the item or credit the full purchase price. The Ink Supplies Corp warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. The Ink Supplies Corp liability is limited to the value of the product that is sold. The Ink Supplies Corp will not be held liable for incidental consequential damages of any kind. Buyer accepts full responsibility for use of said product.
All returned cartridges are weighed and compared against the full and empty weight, if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given.
All defective returns must be pre-authorized by The Ink Supplies Corp and have a Return Authorization(RA) number. All returns without an RA number will be refused. Please contact your sales or customer service representative to complete a Defective Merchandise Claim Form. The Ink Supplies Corp will credit or exchange the defective product after receipt and inspection of the merchandise.